phjj Privacy Policy

01 / Introduction

phjj ("we", "us", "our") operates the online gaming platform accessible at phjj.net. As the personal information controller of the data you provide to us, phjj is responsible for ensuring that your personal data is collected, processed, stored, and protected in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the phjj website, mobile platform, customer support channels, and any other touchpoint through which you interact with phjj. By registering an account or using the phjj Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you have questions about how phjj handles your personal data, you may contact our Data Protection Officer at any time using the contact details provided in Section 13 of this Policy.

02 / Data We Collect

phjj collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Username and encrypted password
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license) submitted for KYC verification

2.2 Financial Data

• GCash account number or PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where used for transactions
• Transaction history, including deposits, withdrawals, and bonus activity
• Source of funds documentation where required by AML regulations

2.3 Gaming & Behavioural Data

• Game play history, session duration, and wagering patterns
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Bonus and promotion participation records

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Login timestamps and access logs

2.5 Communications Data

• Records of your communications with phjj customer support
• Feedback, survey responses, and complaint records
• Email and in-platform notification preferences

03 / How We Use Your Data

phjj uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which we process your personal data are:

• Account management: To create, maintain, and administer your phjj account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to phjj's games, promotions, and features, and to process your deposits and withdrawals in Philippine Peso.
• Regulatory compliance: To fulfil our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act, including KYC verification and transaction monitoring.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Customer support: To respond to your enquiries, resolve complaints, and improve the quality of our support services.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the phjj platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and technical performance data to improve the phjj platform and user experience.

04 / Legal Basis for Processing

phjj processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and phjj (i.e., the Terms and Conditions), including account management and transaction processing.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to phjj, including PAGCOR regulations, AMLA requirements, and NPC directives.
• Legitimate interests: Where processing is necessary for the legitimate interests of phjj, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

05 / Data Sharing & Disclosure

phjj does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to assist with identity verification and transaction monitoring.
• Game software providers: Licensed game developers and content providers whose games are available on the phjj platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulation.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by phjj in connection with the operation of the platform.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of phjj's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections.

06 / Cookies & Tracking Technologies

phjj uses cookies and similar tracking technologies to enhance your experience on the platform, to maintain your session, and to collect analytical data about platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the phjj platform, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the phjj platform, to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phjj platform.

07 / Data Retention

phjj retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for the resolution of a dispute.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, phjj will securely delete or anonymise it in accordance with our data disposal procedures.

08 / Data Security

phjj implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the phjj platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication for account access and administrative systems
• Incident response procedures for the detection, reporting, and management of personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phjj will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.

09 / Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjj:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data that phjj holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data that phjj holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phjj's legal retention obligations.
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that phjj has violated your data privacy rights.

To exercise any of these rights, please contact phjj's Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.

10 / Children's Privacy

The phjj platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. phjj does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the phjj platform, please contact us immediately at [email protected] so that we can take appropriate action.

11 / International Data Transfers

phjj primarily processes your personal data within the Philippines. Where it is necessary to transfer your personal data to a recipient located outside the Philippines — for example, to an international payment processor or a game software provider — phjj will ensure that such transfers are carried out in compliance with the Data Privacy Act and NPC regulations, including the use of appropriate contractual safeguards such as standard contractual clauses or binding corporate rules.

phjj will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate safeguards as required by applicable law.

12 / Changes to This Privacy Policy

phjj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be posted on this page with an updated "Last Updated" date. For material changes, phjj will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the phjj platform after any amendments to this Privacy Policy constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed about how phjj protects your personal data.

13 / Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or phjj's handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Details on how to file a complaint are available on the NPC's official website.